Technical Support Contact Information

• Online Support
  
  TCS offers its clients a web based ticket entry and tracking system. Response time is within 12 hours and includes full tracking of all opened, in progress and closed issues.
  
  
• Email Support
  
  Please ensure to include your complete company name and contact information. Email requests are typically answered within 24 business hours. In attempt to resolve issues in a timely manner, please fill out a support request form and attach it to your email.
  
  support@oneTCS.com
  
  
• Telephone Support
  
  Please have your product serial/license number and all relevant information pertaining to your problem ready when calling. All support services are available via telephone at:
  
  (877) 364-2615 ext. 15
  
  
• Fax-Back Support
  
  All support services are available via fax. A technical support engineer will respond within 24 business hours. Please ensure to include your product serial/license number and all relevant information pertaining to your problem when sending in your fax. In attempt to resolve issues in a timely manner, please fill out a support request form and attach it to your fax forms.
  
  (973) 618-9058
  
  

Support Hours
Basic support hours are Monday through Friday, from 9:00 AM to 5:00 PM EST. If you require after hours support, please send an email to support (support@oneTCS.com) 48 hours in advance to ensure a technical support engineer will be available.